Information

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CUSTOMER SERVICE

Feel free email us and we will respond promptly. 

We are a friendly hard working team, and some of us are working remotely due to covid, so your patience is appreciated at this time. 

Email: sales@formabootsusa.comx (Orders, Order enquiries, Dealers, Tracking)

Email: support@formabootsusa.comx (Product information, Warranty, Race sponsorship and Media enquiries) 

SHIPPING

  • We offer free shipping via FedEx ground with any boot purchase within the US.
  • Additionally you can upgrade to the FedEx Express service.
  • We ship your boots fast from our warehouse in Nevada USA.
  • You will be notified of the tracking and delivery ETA.
  • We do not ship outside the United States.

BOOT CARE

You can care for your boots by cleaning them with a soft brush and mild soapy water. Please refrain from using a pressure washer up close as this will damage the boot’s stitching and materials. 

Heavy waterproofing products or waxes can block the stitching lines which allow the boots to breath and dry naturally. Any lightweight leather conditioning and waterproofing products are ok to apply from time to time. Oil based leather products (like Mink oil) are not recommended as they soften the leather too much and can cause bonded soles to separate from the leather. 

Sharp toe nails will cut through the waterproof liner, especially when shifting gears. It’s best to replace any threadbare socks and keep your toe nails short and filed before riding.

Intense heat from open fires or radiators will damage your boots. Riders who attempt to rapidly dry their boots run the risk of releasing the boot's assembly glue or the adhesive tape that seals the WP liner. Always dry your boots a good distance away from an open fire or radiator, especially if you are drying for an extended period of time.

It's best not to store your boots long term in gear bags or high humidity environments. Boots that are not allowed to dry fully will rot stitching and plastic components in storage. 

12 MONTH WARRANTY

You are welcome to contact us if you suspect that your Forma boots may be faulty. If the age of your boots falls within certain guidelines, they will be inspected, and if deemed to be faulty by manufacturing or material defect, we will promptly organize a repair or replacement.

  • Note, we can only process claims for Forma boots purchased in the United States.
  • We do not cover AMAZON or grey-import purchases (outside USA).
  • Proof of purchase must be supplied, there are no exceptions. 
  • It is the customers responsibility to return the boots to the address below.

Forma's standard warranty period is 12 months from date of purchase from an authorized dealer, and covers faulty workmanship and defects. 

Warranty is restricted to 3 months where the boots are used for commercial purposes (eg; motorcycle couriers). And 3 months warranty for boots used in high humidity areas. A high humidity environment can degrade the best glues and plastics, and this type of failure is not considered a manufacturing or design issue. 

Boots used in a racing environment do not qualify for warranty. Sole wear or de-lamination, or Velcro and simple stitching issues are considered to be wear and tear and not covered under the warranty. Most soles can be replaced or re-bonded, and most stitching and Velcro can be repaired.

If the boots are over 6 months old, any warranty replacements on a pro rata basis. 

RETURNS 

Our returns policy is good for 60 days. You can still contact us after this date and we will always try to help.

To be eligible for a return, your item must be unused and in the same condition that you received it.

We provide an inexpensive pre-paid FedEx Return label to US mainland customers for a low fee of $9.50. Purchase via this link Easy Return Label and you will receive a return label by email during business hours (PT).

Refunds. Once your return is received, we will send you an email to notify you that we have refunded your money.

SIZE EXCHANGES

Occasionally customers may need to exchange their new boots. Please contact sales@formabootsusa.comxfor a RMA number. We provide an inexpensive pre-paid FedEx Return label to US mainland customers for a low fee of $8.50. Purchase via this link Easy Return Label and you will receive a return label by email during business hours (PT).

SPONSORSHIP

If you are racing and need support, you are welcome to contact us. We love racing and enjoy being able to make racing safer and more affordable for racers. Free product is not always available, but we have great price support programs to help ease the financial burden. Sponsorship is also about generating business, so please tell us how you can help promote Forma.

Forward all sponsorship inquires to support@formabootsusa.comx

SAFETY

Motorcycling is dangerous, and Forma boots cannot protect you from every injury. 

Please consider the risks before purchasing Forma boots, and ride with care! 

 

All mail and returns to...

Forma Boots USA

c/- Frontier Distribution USA Inc

7355 Commercial Way

Suite 145

Henderson, NV, 89011

USA 

 

(Warehouse only, no showroom on location)